PRIVACY POLICY:


INTRODUCTION:


When you use GoferJek, you confide in us with your data. We are committed to honor that trust. This begins with helping you comprehend our security policies.


This policy defines the manner in which GoferJek will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share. 


Data Collection and Uses

Goferjek collects personal data: 


provided by users to Goferjek, such as during account creation

created during use of our services, such as location, app usage, and device data

from other sources, such as other users or account owners, business partners, vendors, 



1. Data provided by users. 
This includes:

  • User profile and checkout information: We collect data when users place orders (including using guest checkout) or create or update their Goferjek accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using Goferjek apps.

    This also includes gender and/or occupation (when required for certain Goferjek services or programs, such as Goferjek Cash or features that enable women to provide services or receive services to/from other women).

    We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
  • Background check and identity verification (drivers and delivery persons): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on Goferjek's behalf. We also verify the identities of riders, and of order recipients who request alcohol orders.
  • Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

    We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
  • User content: We collect the data submitted by users when they contact Goferjek customer support (including at Goferjek Greenlight Hubs, or via videoconferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact Goferjek. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with Goferjek.
  • Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, lodging or car rental reservations, from users of our Goferjek Travel feature. We collect such information: (i) when users manually input their information into a Goferjek Travel itinerary; or (2) if authorized by users to access their Gmail accounts, from travel-related email confirmations. If so authorized, Goferjek will only access users’ Gmail accounts to collect travel itinerary information to enable the Goferjek Travel feature, and will adhere to Google’s API Services User Data Policy, including the limitations on the use of data collected from users’ Gmail accounts.

    Data Controller:
  • We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders and order recipients can enable location data collection). Goferjek collects such data from the time a ride, or order is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

    Riders and order recipients may use the Goferjek apps without enabling Goferjek to collect precise location data from their mobile devices. However, this may affect features in the Goferjek apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  • Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
  • 2. Data created during use of our services. This includes: 

    Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. Goferjek collects this data when the Goferjek app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Data Controller:


The information we collect


GoferJek collects:


Data that you give to GoferJek, for example, when you make your GoferJek account.


Data made when you utilize our services, for example, area, utilization and gadget data.


Information from other sources, such as GoferJek partners and third parties that use GoferJek APIs.


The accompanying data is gathered by or for GoferJek:


INFORMATION YOU PROVIDE:


This may include:


Service Provider’s Profile :  


The information we collect on the perspective of identifying are listed below:


Name

Email

Gender

Date of Birth

Mobile Number

Location information

Driving License Numbers(vehicle details and protection data)


The collection of this information by us is used only for background verification to assure the quality of services. 


User Profile


We collect the data when users create the Goferjek accounts with the app. This includes the following


Name

Email

Gender

Date of Birth

Mobile Number

Address

Profile Picture

Banking information


Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled  to confirm the age and allow them to use the app. The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit  one for both genders. 


We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in title “How We Use Personal Data”. 


INFORMATION CREATED WHEN YOU USE OUR SERVICES:


This may include:


Location information


Depending upon the GoferJek services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address and Wi-Fi.



Providers and Users can utilize the GoferJek application without permitting GoferJek to gather their location information. Be that as it may, this may influence the usefulness accessible on your GoferJek application. For instance, on the off chance that you don't permit GoferJek to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the provider and connected to your record, regardless of whether you have not permitted GoferJek to gather your area data or not.


Service information


We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.


Usage information


We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.


Communications data


We empower our users to speak with one another and GoferJek by means of the GoferJek applications, sites and other services. For instance, we empower providers and Handy users, who are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, GoferJek gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. GoferJek may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.


INFORMATION FROM OTHER SOURCES:


This may include:


User feedback, such as ratings or compliments.


Provider feedback, such as ratings or compliments.


User furnishing your data regarding referral programs.


Users asking for services for you or for your benefit.


Users or others giving data in association claims or debate.


GoferJek employees through which you make or access your GoferJek account, for example, installment suppliers, internet-based life services, or applications or sites who utilize GoferJek APIs or whose APIs GoferJek utilizes, (for example, when you arrange a stumble on Google Maps).


Money-related services suppliers (on the off chance that you are a provider).


Accomplice transport organizations (in the event that you are a provider who utilizes our services through a record related to such an organization).


The proprietor of a GoferJek for Business or GoferJek provider profile that you use.


Publicly available sources.


Marketing service providers.


GoferJek may consolidate the data gathered from these sources with other data in its ownership.

How we use personal data
Goferjek uses personal data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:

to enhance the safety and security of our users and services
for customer support  
for research and development  
to enable communications between users 
in connection with legal proceedings

"Goferjek does not sell or share user personal data with third parties for their direct marketing, except with users’ consent"

We use personal data we collect:

1. To provide our services. Goferjek uses data to provide, personalize, maintain, and improve our services.

This includes using data to:

create/update accounts
enable transportation and delivery services (such as using location data to facilitate a rider or order pickup or delivery), features that involve data sharing (such as fare splitting, ETA sharing, and ratings and compliments), and accessibility features to facilitate use of our services by those with disabilities
process payments
track and share the progress of rides or deliveries
create Goferjek travel itineraries and offer related services, such as rides to the airport, rental car reservations, or food deliveries. 
personalize users’ accounts. We may, for example, present an Goferjek Eats user with personalized restaurant or food recommendations based on their prior orders. Please see the section of this notice titled “Choice and transparency” to learn how to object to this use of personal data.
facilitate insurance, vehicle, invoicing, or financing solutions
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends.
Goferjek performs the above activities, including the collection and use of location data for purposes of these activities, on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

2. Safety and security. We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

verifying users' identity and eligibility to provide transportation or deliveries, including through reviews of background checks, where permitted by law, to help prevent use of our services by unsafe drivers and/or riders.

In certain regions, this includes Goferjek’s Real-Time ID Check feature, which prompts drivers and delivery persons to share a selfie before going online to help ensure that the driver or delivery person using the app matches the Goferjek account we have on file. We may also use this feature to complete other actions on your account, such as verifying change of bank account information or regaining account access.
Where permitted by law, we may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology, where permitted by law.

In addition, where permitted by law, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs for the sole purpose of preventing identity-borrowing or use of our services by unauthorized drivers or delivery people.

using data from drivers’ or delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
using device, location, user profile, usage, and other data to prevent, detect, and combat fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized drivers or delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts.
using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries.
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users while on a trip or in the process of making a delivery.  
using ratings, usage and other data to prevent matching of riders and drivers for whom there is higher risk of conflict (for instance, because one user previously gave the other a one-star rating).
Goferjek performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, and/or for purposes of the legitimate safety and security interests of Goferjek or other parties, including users and members of the general public.

3. Customer support. Goferjek uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

Goferjek performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

4. Research and development. We may use personal data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

Goferjek performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users in improving our existing services and features, or for purposes of Goferjek’s legitimate interests developing new services and features.

5. Enabling communications between users. For example, a driver may message or call a rider to confirm a pick-up location, a rider may contact a driver to retrieve a lost item, or a restaurant or delivery person may call an order recipient with information about their order.

Goferjek performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users.

6. Legal proceedings and requirements. We may use personal data to investigate or address claims or disputes relating to use of Goferjek’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Goferjek performs the above activities on the grounds that they are necessary for purposes of Goferjek’s legitimate interests in investigating and responding to claims and disputes relating to use of Goferjek’s services and features, and/or necessary for compliance with applicable legal requirements.

We use personal data to make automated decisions relating to use of our services. This includes:

enabling dynamic pricing, in which the price of a ride, or the delivery fee for Goferjek Eats orders, is determined based on constantly varying factors such as the estimated time and distance, the predicted route, estimated traffic, and the number of riders and drivers using Goferjek at a given moment.
matching available drivers and delivery persons to users requesting services. Users can be matched based on availability, proximity, and other factors such as likelihood to accept a trip based on their past behavior or preferences. Please see here for further information about our matching process.
determining user ratings, and deactivating users with low ratings. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal. For more information about how ratings are determined and used, please see here for rider ratings, here for driver ratings, and here for delivery person ratings. Please also see the section below titled “Ratings look-up” for further information.
flagging users who are identified as having engaged in fraud, unsafe activity, or other activities that may harm Goferjek, its users, and others. In some cases, such as when a user is determined to be abusing Goferjek’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review.
using driver location information, and communications between riders and drivers, to identify cancellation fees earned or induced through fraud. For example, if we determine by using such information that a driver is delaying a rider pickup in order to induce a cancellation, we will not charge the rider a cancellation fee and will adjust the amounts paid to the driver to omit such a fee. To object to such an adjustment, please contact Goferjek customer support.
Using driver data (such as location, rating and gender) and rider data (such as rating, origin and destination) to help avoid pairings of users that may result in increased risk of conflict.
Click the links in this section for more information about these processes. To object to a deactivation resulting from these processes, please contact Goferjek customer support.

Goferjek performs the above activities on the grounds that they are necessary to fulfill our obligations to users under our Terms of Use or other agreements with users, or on the grounds that they are necessary for purposes of the legitimate interests of Goferjek, its users and others.

Cookies and third-party technologies


GoferJek and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.


Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. GoferJek utilizes treats and comparable advancements for purposes, for example,


Validating Customers


Recollecting customer inclinations and settings


Deciding the prevalence of substance


Conveying and estimating the viability of publicizing efforts


Investigating webpage traffic and inclines, and by and large understanding the online conduct and premiums of individuals who associate with our administrations. We may likewise enable others to give group of onlookers estimation and examination administrations for us, to serve promotions for our benefit over the Internet, and to track and give an account of the execution of those ads. 


These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.

GoferJek transparency

Goferjek enables users to access and/or control data that Goferjek collects, including through:

privacy settings

device permissions

in-app ratings pages

Goferjek also enables users to request access to or copies of their data, changes or updates to their accounts, or deletion of their accounts, or Goferjek restricts its processing of user personal data. A. Privacy settings The Settings > Privacy menu in the Goferjek app allows riders and order recipients to set or update their preferences regarding location data collection and sharing, emergency data sharing, and notifications. Location data collection (riders and order recipients) Riders and order recipients can enable/disable Goferjek to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu. Share Live Location (Riders) Riders can enable/disable Goferjek to share their real-time location data from their mobile devices with their drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu. Emergency Data Sharing Riders may enable Goferjek to share real-time location data from their mobile devices with emergency police, fire, and ambulance services. Such data may include approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; the rider’s name and phone number; pickup and dropoff locations; and the driver’s name. Riders may enable/disable this feature via the Settings > Privacy > Location menu, or the Safety Center. Drivers and delivery persons can also enable/disable Emergency Data Sharing via the App side menu > Emergency contacts, Notifications: account and trip updates Goferjek provides users with trip status notifications and updates related to activity on their account. These notifications are a necessary part of using the Goferjek app and cannot be disabled. However, users may choose the method by which they receive these notifications through the Settings > Privacy menu. Notifications: discounts Users may enable Goferjek to send push notifications about discounts and news from Goferjek. Communications from restaurants and merchants Users may opt-in to receive communications from certain restaurants while placing an order in the Goferjek Eats app. Those who opt-in may choose to cease receiving such communications through the Your trip > Call Device permissions Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider. In-app ratings pages After every trip, drivers and riders are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example, rider ratings are available to drivers from whom they request transportation, and driver ratings are available to their riders. This 2-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for drivers and riders. Riders can see their average rating in the main menu of the Goferjek app. Drivers can see their average rating after tapping their profile photo in the Goferjek Driver app. Delivery persons may also be rated by order recipients, restaurants, and merchants. Click here for more information. User personal data requests Goferjek provides users with a variety of ways to learn about, control, and submit questions and comments about Goferjek’s handling of their personal data. Accessing data: Users can access data including their profile data and trip or order history through the Goferjek apps or via Goferjek’s website. Users can also use our Explore Your Data feature to view an online summary of information about their account, such as number of trips or orders, rating, rewards status, and number of days since they’ve been an Goferjek user. Users can also request access to their data here. Receiving data: Users can request a copy of their personal data using our Download Your Data tool. For an overview of the data available through that tool, please click here. Users may also request a copy of their data here. Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in Goferjek’s apps or driver portal. Users may also request to update or correct their data here. Deleting data: Users may request deletion of their account at any time through the Settings > Privacy menus in the Goferjek app, or through Goferjek’s website (riders and order recipients here; drivers and delivery persons here). Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. This includes objecting to our use of personal data that is based on Goferjek’s legitimate interests. Goferjek may continue to process data after such objection or request to the extent required or permitted by law. In addition, depending on their location, users may have the right to file a complaint relating to Goferjek’s handling of their personal data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live. Users may submit the above requests here.


Updates to this policy:


We may sometimes refresh this arrangement.


We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the GoferJek applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.


We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for survey.